About Us-CUSHIONHAVEN

Ⅰ. Core Principles

Price Transparency
- Product prices are as stated on the product and checkout pages.
- We strive to clearly present cost breakdowns to minimize potential misunderstandings.
Practical Aesthetics
- During product selection and design, we consider both aesthetics and functionality for daily use.
Convenient Shopping Experience
- Clear product categories and intuitive page layout are designed to help customers efficiently find the right products.

Ⅱ. Pricing and Delivery Information

Price Confirmation
- The price displayed on the checkout page is the final payment amount.
Shipping and Delivery
- Our shipping partners include DHL, FedEx, and UPS, with full tracking provided.
- Large furniture items are stability tested and packed for protection.
Taxes and Fees
- All prices include 10% Australian Goods and Services Tax (GST) and customs duties.
- We use DDP (Delivered Duty Paid), meaning no additional fees are due upon delivery.
Estimated Delivery
- Delivery times may vary due to logistics, weather, or other factors beyond our control.

Ⅲ. Customer Rights Information

Return, Refund, or Exchange Policy
- Customers can request returns, refunds, or exchanges in accordance with platform policies and Australian consumer law.
After-Sales Support
- We will provide appropriate solutions if issues arise during product use.
Customer Support
- Customer support is available during business hours, and response times may vary depending on the inquiry.

Ⅳ. Privacy and Data Protection

Security of Data Transmission
- The site uses TLS/SSL encryption to ensure secure data transmission.
Collection and Use of Personal Information
- Personal data collection and usage comply with the 1988 Privacy Act and Australian Privacy Principles (APPs).
- Information is primarily used for order processing, customer support, and platform operations.
- For further details, refer to our Privacy Policy and Cookie Policy.

Ⅴ. Contact Information

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