Orders over or equal to 139.00 AUD are eligible for free shipping.

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Sales Tax and DDP Delivery Policy

Ⅰ. Pricing and Components

  • The platform operates under a Delivered Duty Paid (DDP) model, meaning all taxes and fees are included in the price at the time of purchase.

  • The final amount due is the total shown on the checkout page, with no additional charges upon delivery.

Ⅱ. Pricing Transparency

  • At checkout, the main components of your order will be displayed:

    • Product price

    • Australian GST

    • Shipping fees

    • Customs duties and import fees

    • Clearing charges

  • The exact breakdown of fees may vary based on order details and shipping address.

Ⅲ. Australian Goods and Services Tax (GST) Information

  • Orders shipped to Australia are subject to the Goods and Services Tax (GST) as per Australian law.

  • GST is included in the product price or the total amount at checkout.

  • If tax rules or rates change, the price display will adjust accordingly.

  • Customers are not required to separately declare the GST amount already included.

Ⅳ. DDP Delivery

  • All orders are shipped with DDP terms, meaning customs duties and taxes are cleared before reaching Australia, and customers do not need to pay additional fees for clearance.

  • Shipments are handled by DHL, FedEx, and UPS, with full tracking available.

  • If issues such as incorrect address, delivery failure, or customs inspection arise, customer service will assist promptly.

Ⅴ. Shipping, Fees, and Timing

  • Order Processing Time:

    • Orders paid by 6:00 PM (AEST) will begin processing the same day.

    • Orders paid after 6:00 PM (AEST) will begin processing the next business day.

    • Orders placed over weekends or holidays will be processed the following business day.

  • Estimated Delivery Time: Expected delivery is within 7-14 business days, depending on customs clearance, weather, and transport conditions.

  • Shipping Fees:

    • Free shipping is available for orders with a total amount of 139.00 AUD or more.

    • A flat rate shipping fee of 7.20 AUD applies to orders under 139.00 AUD.

  • Customers will be responsible for any additional costs resulting from incorrect shipping details provided.

Ⅵ. Customs Documents

  • Each shipment includes a commercial invoice and necessary customs clearance documents, including:

    • Commercial invoice (electronic or paper copy)

    • Import or shipping declarations

    • Required labels or information for the destination market

Ⅶ. Invoices and Settlement Information

  • Customers can review the total amount, including taxes and shipping fees, at checkout or after completing the order.

  • Electronic invoices will be issued for after-sales inquiries, returns, or personal reference.

Ⅷ. Coverage Area

  • This policy applies to the mainland regions of Australia.

  • Some islands or remote areas in Australia may not be serviceable, depending on logistics availability.

Ⅸ. Contact Information

  • Address: 7830 HARDY ST, OVERLAND PARK, KS, 66204-2640

  • Contact Number: +1(305) 924-3260

  • Email: aide@cushionhaven.com

  • Service Hours: Mon-Fri, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)