Sales Tax and DDP Delivery Policy
Ⅰ. Pricing and Components
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The platform operates under a Delivered Duty Paid (DDP) model, meaning all taxes and fees are included in the price at the time of purchase.
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The final amount due is the total shown on the checkout page, with no additional charges upon delivery.
Ⅱ. Pricing Transparency
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At checkout, the main components of your order will be displayed:
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Product price
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Australian GST
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Shipping fees
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Customs duties and import fees
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Clearing charges
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The exact breakdown of fees may vary based on order details and shipping address.
Ⅲ. Australian Goods and Services Tax (GST) Information
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Orders shipped to Australia are subject to the Goods and Services Tax (GST) as per Australian law.
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GST is included in the product price or the total amount at checkout.
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If tax rules or rates change, the price display will adjust accordingly.
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Customers are not required to separately declare the GST amount already included.
Ⅳ. DDP Delivery
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All orders are shipped with DDP terms, meaning customs duties and taxes are cleared before reaching Australia, and customers do not need to pay additional fees for clearance.
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Shipments are handled by DHL, FedEx, and UPS, with full tracking available.
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If issues such as incorrect address, delivery failure, or customs inspection arise, customer service will assist promptly.
Ⅴ. Shipping, Fees, and Timing
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Order Processing Time:
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Orders paid by 6:00 PM (AEST) will begin processing the same day.
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Orders paid after 6:00 PM (AEST) will begin processing the next business day.
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Orders placed over weekends or holidays will be processed the following business day.
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Estimated Delivery Time: Expected delivery is within 7-14 business days, depending on customs clearance, weather, and transport conditions.
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Shipping Fees:
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Free shipping is available for orders with a total amount of 139.00 AUD or more.
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A flat rate shipping fee of 7.20 AUD applies to orders under 139.00 AUD.
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Customers will be responsible for any additional costs resulting from incorrect shipping details provided.
Ⅵ. Customs Documents
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Each shipment includes a commercial invoice and necessary customs clearance documents, including:
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Commercial invoice (electronic or paper copy)
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Import or shipping declarations
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Required labels or information for the destination market
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Ⅶ. Invoices and Settlement Information
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Customers can review the total amount, including taxes and shipping fees, at checkout or after completing the order.
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Electronic invoices will be issued for after-sales inquiries, returns, or personal reference.
Ⅷ. Coverage Area
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This policy applies to the mainland regions of Australia.
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Some islands or remote areas in Australia may not be serviceable, depending on logistics availability.
Ⅸ. Contact Information
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Address: 7830 HARDY ST, OVERLAND PARK, KS, 66204-2640
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Contact Number: +1(305) 924-3260
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Email: aide@cushionhaven.com
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Service Hours: Mon-Fri, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)