Service Policy

Ⅰ. Introduction

Thank you for choosing to shop with us.

By accessing, registering, placing an order, or using any other services on this platform, you confirm that you have read, understood, and agree to abide by these Terms and Conditions.

If you do not agree with any part of these terms, please discontinue using this platform.

Ⅱ. Service Scope

This platform is currently available for users in Australia, including major metropolitan areas, most regions, and certain island areas, depending on logistics availability.

We may adjust the service coverage from time to time for operational or compliance reasons.

If your location is outside the service area, your order may not be processed.

Ⅲ. Account Registration & Security

When registering an account or placing an order, you are required to provide accurate, complete, and up-to-date information.

You are responsible for protecting your account details and login credentials.

Any risks arising from actions such as data leakage or device loss are solely your responsibility.

We will take reasonable measures to restore service in case of system maintenance, technical issues, natural disasters, or other uncontrollable factors.

However, we do not assume responsibility for any indirect consequences caused by such interruptions.

Ⅳ. Privacy & Data Protection

We may collect information such as your name, contact details, shipping address, order information, payment-related identifiers, and browsing history.

This information is primarily used for order processing, shipping, after-sales support, platform operations, and legal notifications.

Personal information will be processed in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

We may use cookies and similar technologies to improve user experience and platform functionality.

You can manage these technologies through your browser settings.

This platform is not intended for users under 18 years of age. If we detect such information, we will take reasonable steps to delete or anonymize it.

For more details, please refer to our Privacy Policy and Cookie Policy.

Ⅴ. Product Information

We make reasonable efforts to ensure the accuracy of product descriptions, images, specifications, and prices.

There may be minor differences in color, size, or packaging due to production batches or manufacturing processes, which do not constitute defects.

Ⅵ. Pricing, Taxes & Other Fees

All prices include Australian Goods and Services Tax (GST) and customs duties.

We operate under the DDP (Delivered Duty Paid) model, meaning all costs are included in the price, and no additional payment is required upon receipt.

Any import fees, shipping costs, or additional charges will be indicated on the order page.

Ⅶ. Order and Payment

Once payment is completed, the order will be processed and shipped.

Accepted payment methods include Visa and MasterCard.

The payment process utilizes encryption to reduce security risks.

We reserve the right to refuse or cancel orders in reasonable circumstances, such as suspected errors or unusual activities.

Ⅷ. Shipping & Delivery

Shipping methods, delivery times, and fees vary depending on the order details and shipping address.

Actual delivery times may be affected by the carrier, weather, traffic conditions, or other factors beyond our control.

Any additional costs arising from incorrect delivery information provided by the customer will be borne by the customer.

For more information, please refer to our Shipping Policy.

Ⅸ. Order Cancellation, Returns & Exchanges

You may request to cancel an order before it is processed or shipped.

Once an order has been shipped, it cannot be canceled, but you may request a return after receiving the product.

Refunds will be submitted to the bank within 3 business days, and funds will be credited to your account within 10–15 business days.

For more details, please refer to our Order Cancellation Policy and Return, Refund, and Exchange Policy.

Ⅹ. Acceptable Use

You agree to use the platform solely for lawful purposes.

Fraud, infringement of third-party rights, or interference with platform operations are strictly prohibited.

If your actions cause damage to the platform or any third parties, you will be responsible for the consequences.

Ⅺ. Intellectual Property & Liability Limitations

All content on the platform, including text, images, logos, trademarks, and other materials, is protected by applicable intellectual property laws.

Unauthorized copying, distribution, or commercial use will constitute infringement.

To the extent permitted by law, we accept reasonable liability for indirect losses or damages caused by factors beyond our control.

These terms are governed by Australian law.

In the event of a dispute, both parties should first attempt to resolve it through good faith negotiations.

If negotiations fail, the dispute may be submitted to a court with jurisdiction in Australia.

Ⅻ. Contact Information

• Address: 7830 HARDY ST, OVERLAND PARK, KS, 66204-2640

• Contact Number: +1(305) 924-3260

• Email: aide@cushionhaven.com

• Service Hours: Mon-Fri, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)

We may update these Terms and Conditions from time to time to reflect changes in laws, business operations, or technology.

Updated terms will be published on this platform, and continued use of the platform means you accept the revised terms.