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Privacy Policy

Thank you for accessing and using this website and its related services.

Personal information is handled with attention to transparency and clarity, in line with applicable privacy obligations and recognized industry practices.

By accessing or using this website, including through mobile devices, you confirm that you have reviewed and understood this Privacy Policy.

Ⅰ. Scope of Application

This Privacy Policy applies to all interactions between you and this website, including various stages of use and communication.

  • Browsing, searching, and accessing site content

  • Placing orders, completing payments, and arranging delivery

  • Contacting support channels or submitting inquiries

  • Handling returns, refunds, exchanges, and dispute-related matters

Additional notes apply to age eligibility.

  • Access is limited to users aged 18 or above

  • Personal information relating to minors is not intentionally collected

  • Data identified as belonging to minors is subject to removal or anonymization

Ⅱ. Categories of Information Collected

Only information required to operate and support the services is collected.

Information provided directly

This includes details submitted during interactions or transactions.

  • Name and contact details

  • Email address and telephone number

  • Shipping and billing addresses

  • Order history and transaction records

  • Payment identifiers, excluding full card numbers

Information collected automatically

Certain data is generated through website access and usage.

  • IP address

  • Device, browser, and operating system details

  • Access times and browsing activity

  • Cookie and local storage preferences, where consent applies

Sensitive data unrelated to service delivery is not collected.

Ⅲ. Use of Personal Information

Collected information is used for defined operational purposes.

  • Order processing, payment handling, and delivery coordination

  • Service-related communications

  • Website functionality and performance improvement

  • Compliance with legal, accounting, or regulatory requirements

  • Detection and prevention of misuse or unlawful activity

Personal information is not used for marketing without explicit consent.

Ⅳ. Cookies and Similar Technologies

Cookies and related tools are used to support website operation within permitted boundaries.

  • Enable essential site functionality

  • Store language, region, or display settings

  • Maintain cart and checkout continuity

Cookie preferences can be managed through browser settings.

Disabling non-essential cookies does not affect core functionality, though certain personalized features may be limited.

Further details are available in the Cookie Policy.

Ⅴ. Information Security Measures

Technical and organizational measures are in place to reduce risks associated with unauthorized access or misuse.

  • Encrypted data transmission

  • Controlled access and permission management

  • Ongoing system monitoring

  • Data protection and privacy awareness practices

Ⅵ. Data Sharing and Third-Party Services

Limited information may be shared where required to support service delivery.

  • Payment processing services

  • Logistics and delivery partners

  • Technical, order management, or customer support providers

Such parties are restricted to defined purposes and are expected to apply appropriate safeguards.

Personal information is not transferred for unrelated use.

Ⅶ. Cross-Border Data Handling

In certain operational scenarios, personal information may be stored or processed outside Australia.

Safeguards are applied to ensure continued protection in accordance with applicable standards.

Ⅷ. Data Retention

Information related to orders, transactions, or accounting is retained for a justified period based on operational or legal needs.

When data is no longer required for its original purpose, it is removed or anonymized unless retention is required by law.

Ⅸ. Data Security Incidents

If an incident affects personal information, the situation is assessed and appropriate response actions are taken.

Notification is provided where required or deemed appropriate.

Ⅹ. Your Rights

Under applicable Australian privacy frameworks, you may request the following:

  • Access to personal information held

  • Correction of inaccurate or incomplete data

  • Deletion or restriction of use where applicable

Requests can be submitted using the contact details below and are addressed during business hours.

Ⅺ. Information Relating to Minors

This website is not intended for individuals under 18 years of age.

Any personal information identified as relating to minors is handled in accordance with applicable requirements.

Ⅻ. Contact Details

Address: 7830 HARDY ST, OVERLAND PARK, KS, 66204-2640

Contact number: +1 (305) 924-3260

E-mail: aide@cushionhaven.com

Service Hours: Monday to Friday, 9:00–18:00 (Australia/Sydney, AEST/AEDT)

ⅩⅢ. Policy Updates

This Privacy Policy takes effect upon publication.

Updates reflecting legal, operational, or technical changes are made available on this page or through other appropriate means.

Regular review is recommended.